Terms of Use

Last updated: 5th September 2026

1. Introduction

1.1 These Terms of Use (“Terms”) govern access to and use of the website at etralo.com and any associated domains, subdomains, and online services (the “Site”), operated by or on behalf of Etralo.

1.2 The Site is operated by ETRALO CONSILIUM LTD (“Site Operator”, “we”, “us”, “our”), a private limited company registered in England and Wales, company number 17366633.

1.3 ETRALO CONSILIUM LTD is a wholly owned subsidiary of ETRALO LIMITED (company number 17248391) and part of the Etralo group (“Group”). Clause 2 defines Etralo, Group, and Affiliate.

1.4 These Terms apply only to the Site. They are separate from any service, supply, or licensing agreement you enter into directly with a Group company.

1.5 Unless a separate written agreement says otherwise, these Terms do not create a contractual relationship for the supply of services by the Group. They govern only your use of the Site.

1.6 Any Group company, and in particular the Site Operator, may enforce these Terms on behalf of the Group. “We”, “us”, and “our” mean the Site Operator and, where relevant, other Group members acting through, or on behalf of, the Site Operator.

1.7 By using the Site, you agree to these Terms. If you do not agree, you must cease using the Site and any related services.

2. Definitions and Interpretation

2.1 Capitalised terms are defined below, listed alphabetically. Where one definition refers to another (e.g. Affiliate refers to Control), read them together.

2.2 In these Terms:

  • “Affiliate” means, in relation to any person, any other person that directly or indirectly Controls, is Controlled by, or is under common Control with that person. In relation to the Site Operator, Affiliate includes ETRALO LIMITED and its subsidiary undertakings from time to time.
  • “Associate” means any client, customer, supplier, partner, contractor, or agent of a Group company.
  • “Content” means all text, graphics, images, audio, video, software, data, and other material on the Site.
  • “Control” means the power, directly or indirectly, to direct the management or policies of another person, whether through voting rights, contract, or otherwise. A person Controls a company if it satisfies the holding company/subsidiary test in section 1159 of the Companies Act 2006 (or, for a subsidiary undertaking, section 1162). “Controlled by” and “under common Control with” are read accordingly.
  • “Etralo” means, collectively, the Site Operator and its Affiliates (i.e. the Group). “Etralo” and “Group” are used interchangeably.
  • “Force Majeure Event” has the meaning in clause 12.1.
  • “Group” means the Site Operator and its Affiliates from time to time.
  • “Privacy Policy” means the Site Operator’s published privacy policy, as updated from time to time, governing the collection and use of personal data via the Site. The current version is available at https://etralo.com/privacy.
  • “Signed” has the meaning in clause 13.3.
  • “Site” means the website at etralo.com and any associated domains, subdomains, and online services operated by or on behalf of the Site Operator.
  • “Site Operator” (also “we”, “us”, “our”) means ETRALO CONSILIUM LTD (company number 17366633).
  • “Terms” means these Terms of Use, as updated under clause 10.
  • “User”, “you”, “your” means any person who accesses or uses the Site.
  • “User Input” means any information, data, or content you submit via forms, contact pages, or other input mechanisms on the Site.

2.3 Headings do not affect interpretation. References to statutes include amendments and re-enactments. The singular includes the plural and vice versa.

3. Permitted and Prohibited Use

3.1 You may use the Site for lawful, non-commercial, or permitted commercial purposes, in accordance with these Terms and applicable law.

3.2 You must not:

  • Use the Site for any unlawful, fraudulent, or harmful purpose.
  • Infringe any third-party rights, including intellectual property, privacy, or confidentiality.
  • Attempt unauthorised access to the Site, its servers, or any connected data or systems.
  • Circumvent, disable, or interfere with any security or access-control mechanism relating to the Site.
  • Disrupt, impair, overload, or degrade the Site, including via viruses, denial-of-service activity, or unauthorised bots, crawlers, or scrapers.
  • Target, disrupt, attack, compromise, or damage any third-party provider or system used to operate the Site.
  • Facilitate, organise, or encourage attacks against any individual associated with the Group.
  • Reverse engineer, decompile, or disassemble any part of the Site, except as permitted by law.
  • Upload or transmit any Content that is unlawful, defamatory, obscene, threatening, or abusive.

3.3 The Group reserves the right to take any other appropriate action, at its discretion (acting reasonably), to protect the Site, its users, rights, contractors, Associates, Affiliates, and other legitimate business interests.

3.4 We may preserve or disclose information where reasonably necessary to: enforce these Terms; address security, fraud, or technical issues; comply with law or legal process; or protect the rights, property, or safety of the Group, its users, or others.

3.5 We may restrict, suspend, or terminate your access at any time, with or without notice, if we reasonably believe you have breached these Terms or for legal, security, or operational reasons.

4. Intellectual Property

4.1 All intellectual property rights in the Site and its Content are owned by, or licensed to, the Site Operator or other Group members.

4.2 These Terms grant you only a limited, non-exclusive, non-transferable, revocable licence to access and use the Site. No other right, title, or interest is granted.

4.3 You must not remove, alter, or obscure any proprietary notice on the Site or its Content.

5. User Input and Communications

5.1 If the Site lets you submit User Input, you keep ownership of it but grant the Group a worldwide, non-exclusive, royalty-free licence to use, reproduce, adapt, and process it to respond to your enquiry, operate the Site, and improve our services.

5.2 You warrant that your User Input is accurate, lawful, and does not infringe third-party rights. You are solely responsible for it.

5.3 We may, but need not, monitor, review, edit, or reject User Input at our reasonable discretion.

5.4 User Input is processed under our Privacy Policy. Where it includes personal data, clause 6 applies.

6. Data Protection and Privacy

6.1 Each party will comply with applicable data protection law (including the UK GDPR and Data Protection Act 2018) for personal data processed in connection with the Site.

6.2 Our use of your personal data is described in our Privacy Policy, which does not vary these Terms unless expressly stated.

6.3 Where the Site processes personal data on your behalf under a separate agreement, that agreement sets out the parties’ data protection obligations.

7. Disclaimers

7.1 The Site is provided “as is” and “as available”. We do not guarantee it will be uninterrupted, error-free, secure, or free of harmful components.

7.2 We do not warrant that the Content is accurate, complete, or fit for any purpose. Nothing on the Site is professional, legal, financial, or technical advice unless expressly stated otherwise.

7.3 We may suspend, withdraw, or change the Site at any time, with or without notice. The Group is not liable for any resulting unavailability or change, except as required by law.

7.4 To the fullest extent permitted by law, all warranties, conditions, and representations relating to the Site and its Content are excluded, including implied warranties of satisfactory quality, fitness for purpose, and non-infringement.

7.5 Nothing in these Terms excludes or limits liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation; or
  • any liability that cannot be excluded under the law of England and Wales.

8. Limitation of Liability

8.1 Subject to clause 7.5, the Group is not liable to you, in contract, tort, breach of statutory duty, or otherwise, for:

  • loss of profits, revenue, business, or anticipated savings;
  • loss or corruption of data or software;
  • loss of opportunity, goodwill, or reputation; or
  • any indirect, special, or consequential loss, arising from your use of, or inability to use, the Site or reliance on its Content.

8.2 Subject to clause 7.5, the Group’s total aggregate liability arising out of or in connection with these Terms or your use of the Site is limited to the maximum extent permitted by law.

9. Indemnity

9.1 You agree to indemnify the Group against all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from:

  • your breach of these Terms;
  • your misuse of the Site; or
  • your infringement of third-party rights or violation of law,

except to the extent caused by the Group’s negligence, breach of these Terms, or wilful misconduct.

9.2 This indemnity is subject to clause 7.5.

10. Changes to These Terms

10.1 We may update these Terms at any time by posting a new version on the Site. Updates take effect from the date posted, or such later date as specified.

10.2 Continued use of the Site after that date means you accept the update. If you disagree, stop using the Site.

11. Entire Agreement

11.1 These Terms, with any documents expressly incorporated (including our Privacy Policy and any separate service agreement), form the entire agreement between you and the Site Operator on your use of the Site, superseding all prior agreements or representations on that subject.

11.2 Nothing in this clause limits liability for fraud or fraudulent misrepresentation.

12. Force Majeure

12.1 Neither party shall be liable for any failure or delay in performing its obligations under these Terms (other than payment obligations) where such failure or delay is caused by a “Force Majeure Event”, meaning any event beyond its reasonable control, including acts of God, fire, flood, earthquake, epidemic, war, civil unrest, terrorism, embargo, government action, labour disputes (excluding its own workforce), or failure of utilities or third-party infrastructure.

12.2 The affected party will notify the other as soon as reasonably practicable and use reasonable endeavours to mitigate the impact of the Force Majeure Event. If a Force Majeure Event continues for more than 60 consecutive days, either party may terminate these Terms, in relation to future use of the Site, by written notice.

13. Waiver

13.1 Failure or delay in exercising any right or remedy under these Terms is not a waiver, and does not prevent later exercise of that right.

13.2 A waiver is effective only if in writing and Signed by the waiving party, and applies only to the specific instance for which it is given.

13.3 A document is “Signed” if it bears a handwritten signature, an electronic signature under section 7 of the Electronic Communications Act 2000, an advanced or qualified electronic signature under the UK eIDAS Regulation, or another form of electronic execution the Site Operator accepts under its signing policies from time to time.

14. Governing Law and Jurisdiction

14.1 These Terms, and any dispute arising from them, are governed by the law of England and Wales.

14.2 The courts of England and Wales have exclusive jurisdiction over any dispute arising from these Terms or your use of the Site.

14.3 This clause does not prevent either party seeking urgent injunctive relief in any competent court.

15. Severance

15.1 If any provision of these Terms is invalid or unenforceable, it will be modified to the minimum extent necessary to make it valid, or otherwise severed.

15.2 The remaining provisions continue in effect. The parties will negotiate in good faith to replace any severed provision with one reflecting its original intent.

16. No Agency or Partnership

16.1 These Terms do not create a partnership, joint venture, agency, or employment relationship between you and the Site Operator or any Group member.

16.2 Neither party may bind the other or assume obligations on its behalf, except as set out in a separate written agreement.

17.1 The Site may link to third-party websites or content, provided for convenience only. This does not imply endorsement, sponsorship, or affiliation.

17.2 Such references do not create any contractual relationship between you and the third party. You use third-party services at your own risk, subject to their own terms.

18. Assignment and Transfer

18.1 You may not assign or transfer your rights or obligations under these Terms without the Site Operator’s prior written consent.

18.2 The Site Operator may assign or transfer its rights and obligations under these Terms, including in connection with a sale, merger, or reorganisation, on giving you reasonable notice.

19. Survival

19.1 The following provisions survive termination or expiry of these Terms:

  • clause 4 (Intellectual Property);
  • clause 6 (Data Protection and Privacy);
  • clauses 7 to 9 (Disclaimers; Limitation of Liability; Indemnity);
  • clause 11 (Entire Agreement);
  • clause 14 (Governing Law and Jurisdiction); and
  • this clause 19 (Survival),

together with any other clause that by its nature is intended to survive.

20. Additional Terms for Specific Services

20.1 If you enter into a separate service, licensing, or other agreement with a Group member, that agreement governs the relevant services, transaction, or arrangement. These Terms continue to apply to your use of the Site except as expressly varied by that agreement.

20.2 We may introduce additional terms for specific features or services on the Site. These will be made available to you and form part of these Terms once accepted or, where use of the feature itself constitutes acceptance, once you use it.

21. Contact

21.1 Questions about these Terms or your use of the Site:

21.2 We will respond to reasonable enquiries within a reasonable time. This clause does not create any obligation to provide support, advice, or services beyond what is expressly stated in a separate agreement.